Co-creating the future of the global economy through
CX standards and leadership.
Meet Dennis & Camila
Global Vision Meets Operational Precision
Dennis Wakabayashi is one of the most influential voices in Customer Experience. He is known for connecting global leaders and aligning CX strategies with real-world outcomes. With over 30 years of experience, Dennis has helped top brands like McDonald’s, FedEx, AT&T, and Wells Fargo shift from transactional service to transformational experience. At Braveah, he leads a global team of 77+ specialists committed to rethinking CX as a business growth engine.
Camila Ferreira brings structure to vision. As Founder and CEO of Rise UP and a trusted global CX strategist, she’s led award-winning transformations across technology, fintech, SaaS, and service operations. With a finance background and a human-first mindset, Camila bridges CX with profitability, bringing discipline, data, and heart to every solution.
Together, Dennis and Camila are helping companies co-create the future of the global economy through experience.
The Future Is Already Happening
Watch the Movement Unfold
Customer experience is no longer a department. It’s the engine of global business.
Where Do You Stand in This Age of CX?
The gap is growing between brands that adapt and those that fall behind.
How your company handles CX today directly impacts retention, revenue, and reputation. But most organizations don’t know where they stand until it’s too late.
If you’re a CX leader looking to sharpen your focus or an executive aiming to align teams and systems, these assessments provide a clear view of your current position and what to do next.
For CX Professionals:
Gain clarity on your skills, leadership impact, and
readiness for what’s next.
Identify your strengths
Spot performance gaps
Get tailored insights you can act on now
For CX Teams & Companies:
Get a high-level view of your CX maturity and align
your next steps with real business goals.
Workshop
Co-Creating the Future of the Global Economy Through CX Standards & Leadership
This workshop invites leaders and teams to co-create a new vision for customer experience rooted in global standards, operational excellence, and measurable growth. Dennis and Camila lead you through a collaborative, immersive session that empowers your team to:
Define what CX means
in your business
context
Align leadership around a shared experience
strategy
Transform CX from siloed function to strategic advantage
Apply global standards to drive consistency and innovation
This is the work that sets industry benchmarks. Let’s raise the standard together.
Consulting Services
Align Experience with Enterprise Growth
The Global Voice of CX helps organizations align customer experience with business performance. Our consulting services are designed to elevate CX from isolated efforts to enterprise-wide strategy.
We deliver:
Customer journey and CX maturity
assessments
Global standard implementation
Operational design and cross-functional
enablement
CX metrics tied to revenue and retention
Global standard implementation
CX is a growth strategy. We show you how to make it real.
Keynote Speaking
Inspire Change. Lead with Vision.
Dennis and Camila deliver high-impact keynotes that challenge assumptions, unlock strategic clarity, and connect customer experience to real business impact. Their sessions offer forward-looking insights on:
The rise of CX as a business
infrastructure
Driving enterprise growth through
experience
Operationalizing global standards
Leading teams through change with
clarity and
purpose
These sessions move teams forward with clarity, not hype.
Let’s Build What’s Next
Start the next chapter in your growth story.
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